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By Diane C (Central Texas)
I purchased this iron for $150.00 (not including tax, shipping & handling). Within 6 months, I ended up sending it in for repairs twice. Both times the costs of sending it to their warranty repair center was at my expense ($12.00 by traceable delivery x 2). The repairs were 2 months apart.
The first time I sent it in, it was because it stopped steaming, but leaked water out of every hole on the soleplate. The second time was because it would not heat even though the lights were on (it seemed to be stuck in auto-shut off). Each time I sent it away, 4 weeks passed.
Yes folks, this means that after I got it back "repaired" the first time, it crapped out again after a month - but for a different problem.
Then there was the third time. This time it was because an electrical problem (the cord got VERY HOT, and it began to smell like something was burning). Rowenta decided to send me a new iron, but only if I would return the one I had repaired three times back to them. Yes, it was at their expense because I pitched a fit and fought for it. They reluctantly sent me a prepaid UPS label. At the time, I had owned the iron for 11 months.
Here's the catch: the warranty on the new iron is only good from the date I purchased the old one. In other words, it's a new iron but has no warranty left.
With this new iron, I did not use tap water as suggested in the user's guide because I was advised by Rowenta that, while it is what they generally recommend, tap water in some areas is too hard and causes leaking. Rowenta told me to use bottled spring water (not purified or distilled). That is exactly what I did. Lo and behold, six months later, the replacement began to leak, AND stopped heating at the same time. In the end, this iron cost me about $190.
I do know my way around an iron. Aside from clothing, I also quilt. Rowenta is a favored brand, but I will never buy another. I had the "Rowenta Professional" before this one, and it died after just nine months. Follow the recommendations of people who have had their irons for a period of time who can write a tried and true review, and not those who are thrilled in the 'honeymoon' phase of the product. It truly is a GREAT iron, but only for about five months. Choose wisely; this brand fails miserably and so does their customer service.
PS - I won't even go into the quality of service and follow up you get from the people who do Rowenta's warranty repairs out of New York.
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